OctopusX Terms of Service
Last Updated: October 22, 2026
1 About the service and these terms
These terms govern your use of OctopusX at https://octopusx.ai/ and purchases of its API access, prepaid credits and subscriptions. The operator and your service counterparty is Xixi Future Technology Limited. In these terms, “we” means that company and “you” means the individual or organisation purchasing or using the service. Our contact address is UNIT 617, 6/F KING CTR 5-9 KA HING RD KWAI CHUNG HONG KONG, and our support email is [email protected].
OctopusX provides access to third-party AI capabilities through model providers' official APIs. We do not develop or own every model accessible through the service. References to a model brand identify the capability supplied and do not constitute endorsement of OctopusX by that brand. Use is subject to the applicable service description and provider restrictions.
2 Agreement and document priority
Review these terms before registering, placing an order or using paid services. They apply when validly presented and accepted through the applicable service or purchase process. If you do not agree, do not place new orders or initiate new use; contact support about existing orders and any available remedy. Nothing here retrospectively creates agreement to conditions that were not properly presented.
The description, price and special conditions shown for a purchase form part of that purchase. A valid separately negotiated written agreement controls its stated subject if it expressly varies these terms. The Refund Policy controls refund eligibility and handling where general wording conflicts. The Privacy Policy explains personal-information processing; acceptance of these terms is not blanket consent to optional tracking. Mandatory legal rights take precedence.
3 Eligibility and account information
You must be at least eighteen, have legal capacity to enter the relevant agreement, and use the service lawfully. If you act for an organisation, you must have authority to bind it and manage access on its behalf. Eligibility to use OctopusX does not establish eligibility to use every underlying model in every country or industry.
Keep your account email and billing information accurate so that we can deliver security notices, reconcile payments and respond to requests. Do not impersonate another person or create accounts to evade a valid restriction. If an account becomes inaccessible, contact support; reasonable ownership verification may be necessary. We will not ask you to disclose your password or full API secret in ordinary email.
4 Teams and API credentials
Keep API keys, login credentials and authorised integrations secure. Grant team members only the access needed for their work, review permissions when responsibilities change, and remove access when a member leaves. The organisation must communicate the rules relevant to its authorised users. Administrator access is limited by the permissions available for the account.
If you suspect compromise, revoke or rotate affected keys where possible and notify support promptly with the relevant account and request references. We may temporarily restrict affected access to contain a credible threat. Disputed charges are assessed using the available records, authorisation and applicable law. A credential appearing in a request does not automatically excuse our own breach or make every disputed charge incontestable.
5 Model access and provider conditions
Models can differ in available functions, supported inputs, rate limits, output formats and charging units. Consult the relevant model and purchase description before integration. A compatible API interface does not mean all features, behaviour or provider policies are identical to another service. If a feature, region or data-handling requirement is important to your use, ask for clarification before relying on it.
You must follow lawful model-specific restrictions disclosed for the service, including applicable geographic and use restrictions. Do not misrepresent your location or use technical measures to defeat a valid restriction. Where you incorporate the service into your own application, ensure authorised downstream use respects those restrictions. We do not grant unrestricted redistribution or resale rights, and model conditions do not remove obligations we owe you under our own agreement.
6 Requests and AI generated results
Check request parameters and the selected model before submission. Asynchronous tasks may continue after the initial response; a local timeout or closed browser does not by itself establish that an upstream task stopped. Repeated submissions can create separate tasks. Use the available request status and references to investigate uncertain results rather than assuming every retry is the same transaction.
Generated results may contain errors, omissions or material similar to other users' results. Verify outputs before publishing them or relying on them for decisions. The service does not promise professional medical, legal or financial advice, exclusive content or guaranteed accuracy. Human review is particularly important for consequential decisions. These limitations describe AI behaviour and do not cancel remedies for an actual failure to deliver the purchased service.
7 Pricing and usage records
Applicable prices and units are those presented for the selected service or agreed order. Different services may charge by tokens, requests, duration or another disclosed unit; do not assume one unit or rate applies to all models. Estimates are not final invoices unless expressly stated. Where final charges depend on measured usage, the relevant rate and measurement basis must be made available before purchase or use.
Keep request and order references if you dispute a deduction. We will review the relevant billing and service records and explain a verified correction. Failure of an API request, dissatisfaction with a result and an erroneous deduction are different issues; a failed request is not automatically evidence of either a valid charge or a refundable charge. We will not charge again for an amount already corrected for the same underlying error.
8 Wallet credits and promotional benefits
Purchased wallet credits do not expire. They represent prepaid service entitlement on OctopusX, are not a deposit or interest-bearing investment, and cannot be transferred or resold without our written agreement. This restriction does not remove eligible refunds. Wallet credit validity does not extend a subscription or a promotional benefit beyond its separately stated conditions.
Trial, promotional and other free credits have no cash refund value. Their amount, scope and validity follow the conditions provided when granted. We will not retrospectively reduce valid purchased rights by relabelling paid credits as promotional. Where paid and free entitlements are combined, refunds will be reconciled against the actual payment and usage records and explained under the Refund Policy.
9 Subscription periods
Current subscriptions are purchased by a one-time payment for the term and benefits described in the selected plan. They do not automatically renew. Any included limits, reset schedule or expiry apply to that plan; do not assume that unused subscription entitlement becomes permanent wallet credit or carries into another period unless the plan expressly says so.
A new purchase, a change to an unpaid order and a request to refund a paid subscription are separate actions. Use of paid benefits affects ordinary change-of-mind eligibility as explained in the Refund Policy. If we later introduce automatic subscription renewal, it will require a separate clear offer and authorisation; these terms alone do not authorise conversion of your existing purchase into recurring billing.
10 Payments taxes and auto recharge
Before payment, review the settlement currency, applicable taxes, additional fees and total presented for your order. We will not treat an undisclosed charge as authorised merely because a payment method is saved. Your bank or payment provider may apply its own disclosed currency-conversion costs. Provide the billing information needed to calculate and document the transaction; we do not make promises about your individual tax treatment.
Auto recharge is distinct from subscription renewal. It requires your express activation and authorisation to charge the selected method under the stated balance threshold, target and monthly cap. You may disable future auto recharge in account settings. Disabling it does not reverse a completed payment; eligible refunds follow the Refund Policy. If a payment fails or appears duplicated, consult the order status and support before paying repeatedly.
11 Refunds and billing corrections
Our separate Refund Policy governs refund requests. Within fourteen calendar days after successful payment, unused purchased wallet entitlement is eligible for refund, including the unused paid portion of a partly consumed purchase. An unused subscription is eligible for a full refund within that period if no included paid benefits have been used. Later requests and used subscriptions are handled as that policy provides; mandatory legal rights remain unaffected.
Verified duplicate or erroneous charges and service non-delivery have their own correction and remedy rules and are not excluded merely by the ordinary change-of-mind window. Restoring wrongly deducted credits is different from returning money to a payment method. Account closure is neither required for a refund nor an automatic refund request. Send requests to [email protected] with account and transaction references. Our Refund Policy explains review timing, calculation and payment handling; OctopusX does not charge an additional refund processing fee.
12 Your content and intellectual property
You retain rights you already hold in submitted content. You must have the rights, permissions and lawful basis needed to submit material, including information about other people. You authorise the processing, temporary storage, technical formatting and transmission reasonably needed to fulfil your requests and maintain or secure the service, including delivery to the relevant upstream providers. This is not a general licence to sell your content or publish it for our advertising.
Output rights depend on applicable law and the relevant model conditions. We do not promise that every output is copyright-protected, exclusive or free of third-party claims. Check material before commercial distribution. Our site, software, branding and documentation remain subject to their respective intellectual-property rights; permission to call an API does not transfer ownership of them. Suggestions do not transfer ownership of unrelated customer content or confidential information.
13 Prohibited conduct and sensitive uses
You must not use OctopusX to generate, edit or distribute pornographic or sexually exploitative content. Prohibited content includes sexual content involving minors, pornographic face swaps, non-consensual intimate imagery and fraudulent impersonation.
At this stage, OctopusX neither offers nor permits face swapping involving real people, including using your own face or another person's face with their consent. These restrictions apply to use through the website, API calls and applications connected through OctopusX. Violations may result in proportionate measures under Section 15.
Do not use the service for unlawful conduct, fraud, infringement, exploitation of minors, malware, unauthorised access or deliberate interference with others' services. Do not steal or distribute credentials, evade billing or security controls, or bypass lawful model restrictions. Testing that could disrupt systems or expose others' information requires appropriate permission and a defined scope; ordinary account access is not permission for intrusive security testing.
Do not submit another person's sensitive information or impersonate them without the authority and lawful basis required for that use. For regulated or consequential applications, establish suitability and necessary safeguards before integration. You are responsible for lawful downstream use within your control, but this does not transfer our own legal responsibilities to you. Reports of misuse should include enough detail to investigate without unnecessarily redistributing harmful or private material.
14 Availability maintenance and changes
Availability may be affected by maintenance, network conditions, upstream restrictions or operational incidents. Unless a separate service-level agreement states otherwise, we do not promise uninterrupted operation, a fixed response time or availability of a particular model indefinitely. We will use reasonable efforts to communicate material disruptions and planned changes that affect purchased services.
Changes to models, limits or future prices will not rewrite charges already incurred. If a material change prevents delivery of an existing purchased entitlement, contact support for a suitable solution under the purchase terms, Refund Policy and applicable law. Events outside reasonable control may affect timing, but do not automatically permit retention of payment for undelivered services or remove duties to mitigate consequences and provide legally required remedies.
15 Suspension and review
We may limit affected keys, models, transactions or accounts when reasonably necessary to address a credible security threat, unlawful conduct, a material breach, non-payment or a binding provider or legal restriction. Measures should be proportionate to the issue. Where practicable, we will explain the reason and offer an opportunity to correct it before lasting restrictions; immediate action may be needed to prevent harm or comply with law.
To contest a restriction, contact support with the account, affected service and relevant evidence. We will review the information and explain the outcome to the extent legally and securely possible. A restriction is not an automatic forfeiture of every unused paid entitlement. Outstanding charges, eligible refunds and reinstatement are assessed separately according to the circumstances and applicable rights.
16 Account closure and remaining obligations
You may request account closure through the available account process or contact support for assistance. Before proceeding, save information you need, stop dependent applications and contact us about remaining paid entitlements. Closure disables account access, cancels active subscriptions, stops auto recharge and removes payment methods from active use. It does not automatically submit a refund request or erase charges validly incurred before closure.
Closure does not immediately erase all account, transaction or service records. Business-system account and payment records are retained for three months after closure and then included in periodic manual deletion, subject to necessary legal or dispute-related retention. Required financial records are archived separately for at least seven years after completion of the relevant transaction. Request content and files are handled separately under the Privacy Policy and are not automatically subject to that financial-record period. You may still raise a billing or privacy issue after closure. Provisions needed to resolve earlier transactions, accrued rights and existing disputes continue to apply only to that extent.
17 Responsibility and available remedies
We are responsible for performing our agreement and the obligations imposed on us by applicable law. If a purchased service is not delivered as described, we will assess the problem and provide an appropriate correction or refund where required. Describing AI limitations or reliance on third parties is not a blanket exclusion of our responsibility. We do not guarantee that the service meets an undisclosed specialised purpose.
Liability is assessed by the applicable legal rules, the breach, causation and proven loss. These terms do not impose a blanket monetary liability cap, require you to indemnify us for our own wrongdoing, or exclude liability that cannot lawfully be excluded. Both parties should take reasonable steps to avoid unnecessary loss. No clause removes mandatory consumer remedies, the agreed Refund Policy or rights that have already accrued.
18 Complaints and rights reports
Send service, billing, access or content-rights concerns to [email protected]. Include your contact details, account where relevant, affected order or request references and a clear description of the problem. A rights report should identify the material and explain your ownership or authority and the requested action. Do not include passwords, full card information or unnecessary copies of sensitive material.
We may request relevant verification, review records and contact affected parties where appropriate and lawful. We will explain the result or any need for more information. A report alone does not establish that another user infringed a right. Refund requests follow the separate published review targets; privacy requests follow the applicable legal deadlines. You may reply to request review if the response overlooks material evidence.
19 Governing law and disputes
These terms are governed by the laws of the Hong Kong Special Administrative Region, subject to mandatory protections that apply to you and cannot be displaced by a choice of law. The courts of Hong Kong have non-exclusive jurisdiction. This does not prevent a consumer from using a competent court or authority available under mandatory law in their place of residence.
You may contact support to seek an agreed resolution before taking formal action, but doing so is not a mandatory waiting period or a waiver of remedies. These terms do not impose compulsory arbitration or a blanket waiver of collective remedies. Either party may seek urgent lawful relief where necessary. A dispute about one transaction does not by itself authorise misuse of accounts or information.
20 Updates language and general provisions
We will give notice of material changes through account email or a prominent service notice before they take effect where practicable. Urgent legal or security requirements may require earlier action. Updated prices apply prospectively. Changes do not retrospectively reduce accrued refund rights or alter an earlier transaction merely by replacing the text on the website; further acceptance will be obtained where required.
English and Chinese versions are intended to express the same rules; language differences do not justify reducing rights stated to you at purchase. Contact us if they appear inconsistent. If a provision is unenforceable, the remainder continues to the extent lawful without replacing it with a harsher rule. Failure to act immediately is not a waiver. Any transfer of our service obligations must respect existing rights; these terms do not pre-authorise a reduction in purchased entitlements.